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Customer Service Coverage; When You Need It Most
Launch week? Short-staffed weekend? We step in FAST.
- When your inbox starts drowning, there’s no time to train a new hire. You just need help — clear, capable, and ready to go.
Why eCom Teams
Choose VKWeb
Because when your inbox explodes, the old “we’ll get back to you Monday” isn’t an option.
One missed reply can cost a customer. We make sure you don’t miss a beat.
Quick to ramp
You shouldn’t have to train someone just to stay afloat.
We onboard fast with a 2-hour walkthrough of your stack, KB, and tone. No bloated processes, just a team that gets it and gets going.
Fast first replies
Slow responses kill trust and repeat business.
We strive to keep response times tight — especially during your busiest windows — so your customers feel cared for, not abandoned.
12-hour coverage
Missed chats = missed revenue.
Whether you’re covering for sick days, a launch, or a sales spike, we rotate agents so there’s always someone there to reply.
Use what you need
You don’t need another subscription. You need relief.
Our prepaid hour packs (30, 50, or 100) give you flexibility. Use them anytime within 6 months — burnout doesn’t wait, and now you don’t have to either.
How It Works
When coverage breaks, we step in... fast
Book a 30-min call
No pressure — just see if we’re the right fit.
We’ll talk through your current setup, pain points, and goals. If we’re not confident we can help, we’ll tell you upfront.
Do a 2-hour walkthrough
You don’t need to build a handbook.
Just walk us through your support tools, macros, and tone. We’ll ask smart questions and adapt fast.
Choose your coverage pack
Only pay for what you need, when you need it.
Pick a 30, 50, or 100-hour pack. Use it flexibly within 6 months — no subscriptions, no waste.
Go live in 18–24 hrs
Relief doesn’t need a runway.
After the walkthrough, we’re ready to step in. Whether it’s this weekend or next month, we’ve got you.
Need Coverage This Weekend?
Your customers don’t wait. Neither should your inbox.
No Surprises. No Fine Print.
This Is the Full Scope of What We Handle
If you’re short on time and just need someone to step in, this is for you. We’ve laid out exactly what’s included & what’s not, so you’re never left wondering where the line is.
You stay in control, and we step in where it counts. No surprises.
What’s Included
✅ Chat & email support in English
✅ Up to 12 hrs/day coverage, for up to 5 days
✅ Slack or shared inbox setup support
✅ Baton-passed shift coverage across time zones
✅ Prepaid packs: 30, 50, or 100 hrs — use within 6 months
🟨 Available Extras
Optional upgrades for specific needs.
– Multilingual coverage (FR, ES, RU).
– Emergency weekend activation (under 12 hrs).
– Analytics report or summary.
What’s Outside Scope
❌ No onboarding flows or training documentation
❌ No training documentation
❌ No SOP writing
❌ No CX system audits
❌ No long-term support reporting
❌ No complex tool migrations or CX redesigns
❌ No subscription or account manager included
Need more structure, CX revamp or strategy? Let’s map out what that looks like together.
Flexible Support. Transparent Pricing.
Get Reliable CX Help — Without the Hiring Hassle
Pricing
€875 → 30 hours
€1,350 → 50 hours
€2,450 → 100 hours
Includes live chat + email support in English
Use your hours flexibly within 6 months — no pressure, no lock-in.
Ready to Go?
We’ll review your tools, tone, and goals — and confirm fit before starting.
👉 Schedule 30-min call
Get Calm, Capable CX Coverage – Even This Weekend
Plug-and-play support that just works.
No Retraining. No Rebuild.
We Already Know the Tools You Use.
Need CX Coverage That Works?
Reliable CX Help — Exactly When You Need It
You’re not hiring someone to manage a team — you just need someone to step in, now, and do it right.
In this short video, we walk through how our team delivers responsive, real-world coverage without the overhead.
Everything You Need to Know About
Our Customer Service Coverage, Simplified
From there, we adapt fast.
We’re fluent in a number of tools. Here are the ones we are most asked about: Zendesk, Gorgias, Intercom, Freshdesk, Tidio, LiveChat, HelpScout, Gmail, Outlook, Hubspot.
If you use something else, just ask.
Coverage for live chat and/or email (English). You can also add multilingual support, weekend activations, or reporting for an additional fee.
No. You prepay for 30, 50, or 100 hours and use them anytime within 6 months. No recurring charges, no lock-in.
